ADDITIONAL FEEDBACK:
All the staff members we interacted with were excellent, very friendly and informative. The breakfast was very good. Loved the Maine Potato Hash.
We stayed in Room 6 and were told we had a separate bedroom and living room, which was great news.
However, the first impression after check in started off very negatively. As we went up the stairs to our room there was an old plastic container on the stoop filled with wet cigarette butts. Really? That’s the 1st impression for a guest arriving at their room? It was disgusting! You should only have smoking receptacles like that in a common area or at least available for guests that do smoke. The next impression once inside the room was a very strong odor of something like a cleaning product/chemical. The odor was so bad we had to open the front door and all windows for at least an hour to make it so the smell was at least tolerable for us. Not sure if the smell was in the carpet. Maybe another type of flooring would help with odors. The odor lingered throughout our entire stay. The room was spacious, which was nice. The couch wasn’t very comfortable and could use a good cleaning, and the pillows on the couch were worn and gross. The mattress that you refer to as being a nicer mattress on your website, was so worn out, it sagged and wasn’t comfortable. I found some food on the floor by the fridge and the oven was very dirty too. The toilet seat also wasn’t hinged properly and shifted every time it was used. There were a lot of things throughout the room that needed some attention wear & tear (doorways, bathroom, etc.) I appreciate that it is an older converted motel, but more attention to these things needs to be done to expect repeat/return guests, as well as referrals. Was hoping for an overall better experience, but left disappointed.
OTHER SUGGESTIONS:
See above notes.